Integration of Artificial Intelligence in Social Work: Opportunities, Challenges, and Considerations

Nalini Fernando

University of Ruhuna, Lihiniyawatte, Hambantota, Sri Lanka.

Padmini Ranasinghe

Wayamba University of Sri Lanka, Kurunegala Campus, Rural Education Kuliyapitiya Road, Kurunegala, Sri Lanka.

Keywords: Artificial Intelligence, Challenges, Opportunities, Social Work, Integration


Abstract

The integration of artificial intelligence (AI) into social work is opening new avenues for improving both efficiency and effectiveness. AI technologies offer various benefits, including enhanced data analysis for predictive modeling, administrative automation via chatbots and virtual assistants, optimized resource allocation through machine learning, and innovative therapeutic interventions using Virtual Reality (VR) and Augmented Reality (AR). For example, predictive analytics could identify children at risk for abuse, while AI-driven chatbots can provide immediate responses to individuals in crisis situations. However, the fusion of AI and social work also presents a set of challenges that cannot be ignored. Ethical issues concerning privacy and data security are at the forefront, as well as the potential for algorithmic biases that could perpetuate systemic discrimination. Additionally, the reliance on automated systems risks the loss of the critical human touch that is fundamental to social work, while also raising concerns about job displacement in administrative areas. Accuracy and cost are further barriers; improperly trained or implemented AI could result in erroneous decision-making, and the financial investment required for AI systems may be prohibitive for smaller organizations. To successfully integrate AI into social work, several considerations are vital. These include specialized training for social workers to navigate AI tools, fostering a collaborative relationship between human expertise and AI capabilities, instituting stringent oversight and regulations to ensure ethical use, and establishing feedback mechanisms for continual refinement of these technologies. The promise of AI in enhancing social work practices is significant, but a careful and informed approach is essential for harnessing its full potential while mitigating associated risks.


Author Biography

Padmini Ranasinghe, Wayamba University of Sri Lanka, Kurunegala Campus, Rural Education Kuliyapitiya Road, Kurunegala, Sri Lanka.